with us. But if ever a customer doesn’t like the delivered product or the product is not as per the expectation or facing size issue in the received product then the customer can return the same to us in its original condition by informing us within 24 Hours of receiving the product.
Then the customer wishes to get the payment refund to the source account then we are happy to refund the payment to his/her credit/Debit card or original method of payment. In the case of a COD order, the amount will be refunded to the customer’s bank account through NEFT. Shipping charges won’t be refunded if charged in the order.
Also, if ever a delivered product has any manufacturing defect or has any variation from the product selected in order then you can report to us along with product snapshots within 24 hours of receiving the product. A customer can share snapshots on online@creativelineindia.com.
If the variation or defect is found genuine by our quality team, then we will refund the payment in your bank account/card or source account or replace the goods as per customer request.
Customers can place the return request by logging in to his/her creativelineindia.com account, under your orders section, or by calling us at our helpline no – ….. and also customers can email us at online@creativelineindia.com
There are few things which customers need to make sure of before returning the product.
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- All brand tags should be intact.
If we found the product has not been returned in the resalable condition, we reserve the right to refuse the Return/Refund. If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges also incurred in sending the product to you and bear the costs of returning it to us.
Once we receive the product at our warehouse then we will further process the refund in the bank account after being satisfied that the product is unused, tags intact, and not damaged.
Further, it is made clear that the return of the product ordered by the customer shall be at the discretion of the company/ seller and in case the Returned product is found to be different than what was ordered then there shall be no return as well as refund. The seller shall take no responsibility for the product, and the return shall only be at the discretion of the company/ seller.
In case you had purchased an item that had a gift associated with it and you wish to return the item, please also return the gift.
Normally the return process will take 7 to 10 business days. In case of a return, we will arrange reverse pick-up for your order. But in case your area/pin code does not serve by any of our logistic partners for re-pick-up and delivery then you will have to ship it from your end and you will be reimbursed with Rs. 100/- in your next order.
In case of COD, payment will be processed only when we have received the order back to our warehouse and Q/C is done.
In case of any further queries. Please feel free to contact us at …..or you can write to us at online@creativelineindia.com
