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Privacy Policy
Creative Line International Private Limited / Creative Line Fashions Private Limited (“Creative Line”, “we”, “our”, or “us”) values your trust and is committed to safeguarding your personal data in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act (DPDP Act), 2023.
1. Information We Collect
Visitors are free to browse our website, view collections, and explore articles without entering personal details or making a payment. When you register an account, subscribe to updates, or place an order, we collect:
- Personal Identifiers: First name, last name, email address, user-specified account password, mobile/telephone number, and billing/shipping address (including pin code).
- Transaction Details: Order history, wishlist selections, and payment confirmation references.
- Payment Security: All Credit Card, Debit Card, UPI, and Net Banking transactions are processed through encrypted, PCI-DSS compliant third-party payment gateways. Creative Line never stores your card numbers, CVV, or banking passwords on its servers.
2. How We Use Your Information
We collect and process customer data strictly to:
- Process, dispatch, and deliver your orders accurately across India.
- Provide a personalized shopping experience, size recommendations, and order status alerts.
- Handle customer service inquiries, returns, and NEFT refunds.
- Share service updates, new winter collection launches, and promotional offers.
3. Communication & DND / NCPR Authorization
- By registering on our website or placing an order, you expressly authorize Creative Line and its authorized representatives to contact you via Email, SMS, WhatsApp, or Telephonic Calls (from regular mobile, landline, or helpline numbers) for order fulfillment, service updates, product knowledge, and promotional offers.
- Even if your phone number is registered under the Do Not Disturb (DND), Do Not Call (DNC), or National Customer Preference Register (NCPR) registry, you grant us explicit consent to contact you for the above purposes for up to 365 days from the date of your registration or most recent purchase.
4. Data Sharing & Legal Disclosure
Your personal information is held with strict security. We only share necessary delivery details (name, address, and contact number) with verified courier and payment gateway partners to fulfill your order. We do not sell your personal data to third-party marketers. However, we are bound to cooperate fully if required by Indian law, court order, or statutory investigative authorities in Ludhiana, Punjab or across India.
5. How to Request Account Closure & Data Deletion
- You may request the permanent closure of your Creative Line account at any time by sending an email from your registered email address to online@creativelineindia.com.
- For your security, account closure requests sent from unregistered email addresses or unregistered mobile numbers will not be processed.
- Please note that once your account is closed, it can no longer be accessed, and your saved wishlist, shopping cart, and historical order dashboard will be permanently deactivated.
6. Fraud Disclaimer & Customer Safety Notice
- Creative Line never asks for OTPs, UPI PINs, card CVVs, or advance payments via unofficial links in exchange for lucky draws, gifts, or lucrative prizes.
- If you receive unsolicited calls, WhatsApp messages, or payment links from unknown numbers claiming to represent Creative Line, do not share personal details or transfer funds.
- Always verify communications directly with our official Ludhiana customer support team and report suspicious activity immediately to online@creativelineindia.com.
7. Rules of Conduct
Users may not reproduce, distribute, or commercially exploit any copyrighted photography, brand logos, or proprietary content from this website without prior written consent from our legal department. Users are strictly prohibited from posting or transmitting content that is unlawful, defamatory, obscene, abusive, or contains spam, chain letters, or unauthorized commercial solicitations.
8. Policy Updates & Jurisdiction
We may update this Privacy Policy periodically to reflect operational or regulatory changes. Any disputes arising in connection with privacy or data protection on this website shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Ludhiana, Punjab